Refund Policy
Welcome to Trovi. We want you to have a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
We accept returns only in the following cases:
- The product received is damaged
- Wrong product received
- Size received is different from the ordered size
- Product has a manufacturing defect
To be eligible for a return:
- The request must be raised within 3 days of delivery
- The item must be unused, unwashed, and in original packaging
- Original tags must be attached
- Unboxing video and clear product images are required for verification
2. Non-Returnable Items
We do not accept returns for:
- Change of mind
- Slight color variation due to lighting or screen differences
- Incorrect size selected by customer
- Used or washed products
- Customized or personalized products
3. Refund Policy
Once your return request is approved and the product is received & inspected:
- Refunds will be processed within 5–7 business days
- Refund will be credited to the original payment method or bank account
- Shipping charges are non-refundable unless the mistake is from our side
4. Exchange Policy
We currently offer exchange only for:
- Wrong size sent by us
- Damaged or defective products
Exchange requests must be made within 3 days of delivery.
5. Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order
- Once the order is processed or shipped, cancellation is not possible
6. Return Process
To request a return or exchange, contact us with:
- Order ID
- Issue details
- Product photos
- Unboxing video
Contact us at:
- Email: info@trovi.in
- WhatsApp: +91 9026666818
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank/payment provider
- If the issue still persists, contact us
8. Contact Us
For any questions regarding returns or refunds, contact:
Trovi Support Team
Email: info@trovi.in
WhatsApp: +91 9026666818
