Shipping Policy
Thank you for shopping with Trovi. We aim to deliver your orders quickly and safely across India. Please read our Shipping Policy carefully.
1. Order Processing
- All orders are processed within 1–3 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During sales, launches, or high-demand periods, processing time may be slightly longer.
2. Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–8 business days
- Remote Areas: 7–10 business days
Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- We may offer free shipping on selected products or order values from time to time.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID/link via email, SMS, or WhatsApp.
- Customers can track their shipment through the courier partner’s tracking page.
5. Delivery Issues
Please ensure that:
- Shipping address and contact details are accurate
- Someone is available to receive the package
Trovi is not responsible for delays or failed deliveries caused by:
- Incorrect address or phone number
- Customer unavailability
- Courier service issues
- Natural disasters or unexpected events
6. Damaged or Missing Items
If you receive:
- A damaged product
- Missing item(s)
- Wrong product
Please contact us within 48 hours of delivery with:
- Order ID
- Product photos
- Unboxing video
7. International Shipping
Currently, we ship only within India. International shipping is not available at this time.
8. Contact Us
For any shipping-related questions or support, contact us:
Trovi Support Team
Email: info@trovi.in
WhatsApp: +91 9026666818
